What the promise means
Royal Moving’s objective is zero preventable damage. When damage is verified as having been caused by our team during covered services, we will review the claim and provide an appropriate remedy—repair, replacement or compensation—according to the protection option and valuation terms confirmed in writing before the move.
How we prevent damage
- Review access, stairs, elevators, tight turns and loading conditions
- Identify fragile, oversized and high-value items before move day
- Use furniture pads, wrapping, floor runners and doorway protection as required
- Document pre-existing condition when relevant
- Use appropriate lifting, loading and securing methods
- Complete a client walkthrough at origin and destination
How a concern is handled
- Notify Royal Moving as soon as damage or loss is discovered and within the deadline stated in the written agreement.
- Preserve the item and packaging, and provide photographs, proof of ownership/value and a description of what occurred.
- Allow reasonable inspection or assessment before repair or disposal.
- Receive a written claim decision and proposed remedy based on responsibility, repairability, value and selected coverage.
Common limitations
Coverage may be limited or excluded for pre-existing damage, normal wear, internal mechanical/electrical failure without external damage, undisclosed high-value items, jewellery/cash/documents, prohibited items, plants and perishables, owner-packed cartons without visible external damage, items moved against advice, or events outside reasonable control. The signed agreement governs.
Choose protection before the move
Basic carrier liability can be significantly lower than an item’s replacement cost. Clients with valuable belongings should ask about declared-value, replacement-value or third-party insurance options and confirm coverage in writing. Royal Moving should never describe the promise as unlimited insurance.